Valcon Engineering replaces a major cleanroom cleaning company for ongoing Cleanroom Cleaning & Basic Maintenance
Heart Valve Manufacturer
Hardwall Modular Cleanroom
To respect confidentiality and non-disclosure agreements, Valcon Engineering will not be including the client’s or any of the client’s employee names.
The Client was experiencing continuous issues with their current cleaning company where expectations were often not met. Considering that the Client had hired one of the largest Cleaning Companies in the United States, the Client was disappointed with the level of service they were receiving.
After discussions with the Client's Quality Manager, Valcon Engineering concluded that the Client desired the following:
The situation that primarily caused the Client to find an alternative cleanroom cleaning partner was after finding large particles (i.e. strands of hair, etc.) in the Client ISO Class 5 Cleanroom after routine cleanings.
Valcon Engineering was familiar with the scenario that the Client was experiencing with alternative cleanroom cleaning partners. Past Clients find that there are a limited number of cleanroom cleaning partners which result in selecting one of the larger partners - not because of quality - but due to lack of selection.
The Client selected Valcon Engineering to replace the prior cleanroom cleaning partner after reviewing the key differentiators of Valcon Engineering:
Valcon Engineering and the Client worked together to develop a streamlined documentation process that followed cGMP and ISO9001:2015 standards including, but not limited to:
The Valcon Engineering team has made it a priority to become the Client's partner with regards to cleanroom management and maintenance.
The Client successfully passed a 6-month certification after making the switch to Valcon Engineering validating that all cleanrooms met ISO14644:2015 Standards.
Valcon Engineering and the Client have implemented a meeting monthly to review the status of each cleanroom and discuss any feedback. Any minor adjustments that Valcon Engineering can make to better service the Client, Valcon Engineering makes it a priority and ensures that there is a transparent line of communication between Valcon Engineering's Technicians and the Client Engagement Teams.
"Give them a chance is all I have to say. They are a small company right now but they operate better than the largest cleanroom cleaning company, I know from first-hand experience and from being in Quality for 18+ years."